Privacy Policy

Effective September 8, 2026

Heosphor respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the circumstances in which it may be shared.

This policy applies when you browse the Heosphor website, contact us about our services, purchase objects or ceramics offered through the site, or otherwise interact with us online.

Information We Collect

We collect information in three primary ways: information you provide directly, information generated through purchases and transactions, and limited information collected automatically when you use the website.

Information you provide

When you contact Heosphor, submit an inquiry, make a purchase, or otherwise communicate with us, we may collect information such as:

• your name;

• email address;

• telephone number, if provided;

• company or organization;

• information about a project, service inquiry, or other request;

• shipping and billing addresses;

• order and purchase information; and

• any other information you choose to provide in a message or form.

Purchases and payment information

When ceramics, objects, or other goods are available for purchase, information necessary to process and fulfill your order may be collected.

Payments may be handled by third-party payment processors or ecommerce providers. Heosphor does not need to receive or retain your complete payment-card information when it is processed directly by those providers.

We may retain transaction information such as the item purchased, order amount, date, shipping information, payment status, and related correspondence for fulfillment, accounting, tax, fraud-prevention, and business-record purposes.

Information collected automatically

When you visit the website, our website infrastructure and service providers may automatically collect limited technical and usage information, including:

• IP address;

• browser and device type;

• operating system;

• referring pages or websites;

• pages viewed;

• approximate location derived from IP address;

• date and time of access; and

• interactions with the website.

This information may be collected using cookies and similar technologies.

How We Use Information

We may use information collected through the website to:

• respond to inquiries and communicate with prospective or existing clients;

• provide information about Heosphor's services;

• evaluate potential projects and collaborations;

• process, fulfill, ship, and support purchases;

• provide order and transaction communications;

• operate, maintain, secure, and improve the website;

• understand how visitors use the website;

• prevent fraud, abuse, or security incidents;

• maintain appropriate business and financial records;

• comply with legal, tax, accounting, or regulatory obligations; and

• establish, exercise, or defend legal rights.

We do not sell personal information as a business model.

When We Share Information

We may disclose information when reasonably necessary to operate the website or provide services and products you request.

This may include disclosure to categories of service providers such as:

• website hosting and infrastructure providers;

• ecommerce and payment-processing providers;

• shipping and fulfillment providers;

• analytics and website-performance providers;

• email and communication providers;

• security and fraud-prevention providers; and

• accountants, attorneys, insurers, or other professional advisers when reasonably necessary.

These providers may process information on our behalf or as necessary to provide their own services.

We may also disclose information if reasonably necessary to comply with law, legal process, court orders, governmental requests, or to protect the rights, property, security, or safety of Heosphor, our customers, website visitors, or others.

If Heosphor undergoes a reorganization, financing, acquisition, sale, merger, or transfer of some or all of its business or assets, information associated with the business may be included in that transaction subject to applicable law.

Cookies and Analytics

The website may use cookies or similar technologies that are necessary for website functionality, ecommerce, security, analytics, or remembering preferences.

Third-party service providers used to operate or analyze the website may also collect technical or usage information through technologies they provide. Their handling of information may be governed by their own privacy policies.

You may be able to restrict or delete cookies through your browser settings. Doing so may affect certain website functions, including ecommerce or checkout features.

Online Tracking and Do Not Track

Some browsers provide a "Do Not Track" or similar setting. Because there is not currently a universally adopted standard for interpreting all Do Not Track signals, this website may not respond to traditional Do Not Track browser settings.

Heosphor does not currently use personal information collected through this website for cross-context behavioral advertising or operate a business based on selling visitor information.

Third-party services used for website infrastructure, analytics, payments, or other functionality may collect technical information through their technologies as described above.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate operational, accounting, tax, legal, security, or recordkeeping purposes.

Retention periods may vary depending on the nature of the information. For example, records associated with purchases or business transactions may be retained longer than ordinary website analytics.

Your Choices and Requests

You may contact Heosphor to:

• ask what personal information you have provided directly to us;

• request correction of inaccurate information;

• request deletion of information where appropriate; or

• ask a question about our privacy practices.

Requests can be submitted through the contact page on this website.

Certain information may need to be retained when required by law or reasonably necessary for accounting, tax, transaction records, fraud prevention, dispute resolution, or other legitimate business purposes.

California Privacy

California law provides certain privacy protections to residents of California.

Heosphor does not currently sell personal information or use personal information collected through this website for cross-context behavioral advertising.

Some California privacy rights apply only to businesses meeting statutory thresholds or engaging in particular data-processing activities. Where a privacy right applies to Heosphor, we will honor requests as required by applicable law.

Security

We use reasonable administrative, technical, and operational measures intended to protect information handled through the website.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children's Privacy

This website and Heosphor's services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If we become aware that such information has been collected, we may take reasonable steps to delete it.

Third-Party Websites

The website may contain links to websites, platforms, publications, social networks, or other services operated by third parties.

Heosphor is not responsible for the privacy or security practices of third-party websites. Your use of those services is governed by their own terms and privacy practices.

Changes to This Policy

We may update this Privacy Policy as our website, services, commerce activities, or legal obligations change.

When we make changes, the updated policy will be posted on this page and the effective date above will be revised.

Contact

Questions or requests concerning this Privacy Policy or information collected through the website may be submitted through Heosphor's contact page.